Mailchimp Survey

STC 2024 Member Survey (DRAFT)

Thank you in advance! We very much appreciate your participation in the 2024 Member Survey. It should take no more than 10-15 minutes to complete. That’s less time than it takes to play a tie-breaker! This is an important tool to help us to improve the club for you. If you have a family membership, each adult in the membership may complete the survey. Please only complete the survey if you are planning to be a member in 2024.
Your personal and tennis profile:
Your gender identity:
malefemaleother/prefer not to say
Your age bracket:
20s or 30s40s50s60s70s+
How long have you been a member of the club?
< 5 years5-10 years10-15 years15-20 years20+ years
Do you primarily play singles, doubles, or a mix of singles and doubles?
singlesdoublesa mix
What level best describes your tennis game?
Beginner3.0 - low intermediate3.5 - intermediate4.0 - advanced intermediate4.5+ - you know who you are
On average, how often do you play at the club?
3+ times per week1-2 times per weeka few times per monthonce a month or less
When do you generally play (select all that apply)?
weekday - morning
weekday - afternoon
weekday - evening
weekend - morning
weekend - afternoon
weekend - evening
Your experience getting on court:
How frequently do you have to wait for a court
Never or rarelyA few times a monthOnce a week or more
If you do have to wait for a court on a regular basis (once a week or more), what day/time is that likely to happen?
If you do have to wait for a court on a regular basis (once a week or more), generally how long is the wait?
Less than 10 minutes10-20 minutesmore than 20 minutes
Many similar private, outdoor, clay-court clubs in the area have recently moved to a reservation system for courts, so that members have greater certainty about getting to play. How would you feel about a pilot program to test using reservations on one or two courts at STC?
Over my dead bodyI would be open to a pilotI would be open to a pilot, but only during non-peak timesI would be open to a pilot, especially during peak times, because that's where the problem is.
Your participation in club activities:
Which weekly activities do you participate in regularly (most weeks)? - select all that apply
Wednesday Morning Drop-in Doubles
Saturday Morning Drop-in-Doubles
Drop-In Doubles, other than Wed or Sat
Tues/Thurs Afternoon Doubles Round Robin
Monday Evening Mixed Doubles
Wednesday Evening Women's Doubles
Sunday Afternoon Clinics
Which weekly activities do you participate in occasionally (select all that apply)?
Wednesday Morning Drop-in Doubles
Saturday Morning Drop-in-Doubles
Drop-In Doubles, other than Wed or Sat
Tues/Thurs Afternoon Doubles Round Robin
Monday Evening Mixed Doubles
Wednesday Evening Women's Doubles
Sunday Afternoon Clinics
Which annual activities and events do you generally participate in?
Singles Tournament
Doubles Tournament
Mixed Doubles Tournament
Member-Guest Tournament
Women's social
If you feel that any of the annual activities/events listed above would benefit from being moved to a different point in the calendar, please explain:
The club used to host an annual BBQ social. Assuming it was held on a weekend day/time that you were available, how likely would you be to attend?
Very likelyPossiblyUnlikely
Overall, how do you feel about the number of club activities/events
I am not really into club activities/events. I generally only play arranged matches.The current number of club activities/events is goodThe club would benefit from more activities/events
What additional activities/events would you like to see?
Challenge ladder
Inter-club competition/activities
More club social events
Open House (social event open to guests and visitors)
Other(s) - please specify:
Do you use the Find-A-Match function on the website?
Yes, I use it.I have used it in the past, but do not currently use it.I would use it, but I do not find the information current/correct.I didn't know we had a Find-A-Match functionI have no interest in/need for Meet-Your-Match.
Your Experience With Court Playability and Facilities:
Recognizing that clay courts in particular are affected heavily by the weather, on a scale of 1-5 how would you describe you level of satisfaction with the general playability of the courts:
1 is very dissatisfied
5 is very satisfied
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very dissatisfied
very satisfied
If you rated general court playability 3 stars or less, what are your primary concerns about court conditions?
After a heavy rain, some or all courts may be closed until they have dried sufficiently. How do you generally feel about the length of time the courts are closed?
I generally agree with the way the courts are handled after a rainCourts are generally closed longer than they need to beCourts are frequently opened or played upon too soon after a rain, causing damage to the courts
How do you feel about the maintenance of the facilities apart from the courts
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If you rated facilities maintenance 3 stars or less, what are your primary concerns?
Do you have specific suggestions for improvements to the facilities (assuming that plumbing and electricity are not viable)?
Your Experience with Club Management and Governance:
How responsive do you find the Board of Trustees to your concerns and interests?
1 is non-responsive
5 is highly responsive
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non-responsive
highly responsive
How would you rate communications from club leadership?
1 is inadequate
5 is exceptional
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inadequate
exceptional
Overall how would you rate your level of satisfaction with how the club is managed?
1 is Very dissatisfied
5 is very satisfied
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Very dissatisfied
very satisfied
If you rated club management 3 stars or less on any of these questions, what are your primary concerns?
Do you have specific ideas or suggestions for improvements to how the club is run?
In 2022 the club had 192 memberships. Last year the club had 180 memberships, with 51 of them family memberships. How do you feel about the number of members in the club? (please recognize that there are implications for dues and investments with each answer)
Seems about rightI feel that we have too many members. We should not be recruiting new members until the number drops further.The club has room for, and would benefit from, more members
Do you have any other concerns or suggestions not covered already? Any other feedback?
Did you enjoy taking this survey?
Heck, this was pretty much the most fun thing I've done all day.Are you kidding? This was worse than having your partner double fault three times in a row!
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Thank you very much for your participation! If you would like to confidentially discuss any of your suggestions or concerns, you may provide your name here:

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