Designing customer focused organizations is the most important challenge today - according to a survey I conducted on my blog. For this reason I have created a tutorial - distributed as an e-mail newsletter, with links to additional tools and templates. It will cover topic such as:
- Why the design of the organization impacts the customer experience
- How to align the formal structure with the market
- How to create customer-supplier relations between internal units
As always, I try to give practical advice based on both experience and academic research.
To sign up to the newsletter, enter your name and e-mail below. You will be asked to confirm. You can cancel your subscription at any point. Your e-mail will not be shared or used for other purposes than this.
Hi, I am Nicolay Worren. My goal is to help leaders design more effective organizations. I am a consultant with 15 years of experience. I have also written a textbook about organization design published by Pearson Education (UK). Let’s stay in touch - I hope you find my newsletter useful!